Jambojet, established in 2014, has become a popular Kenyan airline, offering affordable and dependable air travel within the country. Over the years, the airline has expanded its services to cover various destinations in Kenya, including Nairobi, Mombasa, Kisumu, Eldoret, Diani, Malindi, Lamu, and Goma (DRC).
The simplicity of the booking process is a key factor that makes Jambojet an excellent choice, especially for first-time flyers in Kenya. The airline’s official website and mobile app allow customers to effortlessly search for flights, choose their preferred seats, and make payments online. Jambojet is recognized not only for its straightforward booking system but also for its strong commitment to customer satisfaction and its rigorous safety standards. The airline maintains its modern aircraft and employs highly trained pilots with extensive experience.
A Step-by-Step Guide to Booking Your Jambojet Flight
1. Check Availability
Initiate the booking process by visiting www.jambojet.com, the official Jambojet website. On the top menu, you will find the “Book” widget. Clicking on it will prompt you to select your departure location, destination, travel dates, and the number of passengers. After entering the necessary details, hit “Search” to check availability.
- You have the option to choose your currency (Kenya Shillings or USD).
- Choose between one-way, return, or multi-city travel options.
- You can book for up to 9 passengers on the Jambojet website.
- Unaccompanied minors (children under 13) can also be booked through the Unaccompanied Minor program.
2. Select Your Flights
Once you’ve completed the availability check, a list of available flight options to and from your chosen destination will be displayed, along with the corresponding fares per person. Click on the fare button to select your preferred flight. If applicable, choose your return flight. The total amount due will be indicated at the top. After confirming your flights and reviewing the terms and conditions, click “Next” to proceed.
- Choose between two fare options: Basic (includes 10kg cabin luggage) and Smart (includes 23kg check-in luggage, seat selection, and flight change option at no extra cost).
- You can modify your flight selection or adjust dates during this stage of the booking process.
3. Passenger Details
Provide all necessary passenger details as they appear on the National ID or Passport. Information such as name, ID/passport number, and contact details will be required. Click “Continue” to move forward.
- Enter your Jambojet Rewards Member Number if you’re not already signed in.
- If you’re not a Jambojet Rewards member, you can sign up to enjoy the benefits.
4. Add-On Services
This step allows you to book any additional services you might need, such as preferred seating, check-in baggage, special baggage, or special assistance. If none of these services are required, you can skip this step and click “Next.”
- If you don’t select a seat, one will be assigned during check-in.
- Purchasing check-in baggage online is more cost-effective than purchasing it at the airport.
- Guidelines for check-in and cabin baggage allowances are provided in the links.
- Services for persons with disabilities and unaccompanied minors are offered free of charge.
5. Payment
The final step involves reviewing your booking and making the payment. Payment for your Jambojet flight can be made through various methods:
- Visa Credit Card
- Master Card
- M-PESA (paybill: 737700), Airtel Money (jambojet), Equitel (paybill: 737700)
- Pay in cash over the counter or through any of the above payment options at a Jambojet office.
- Redeem a voucher or pay using Loyalty Points
Important Note: Payment must be completed within one hour after booking; otherwise, the booking will be automatically canceled.
After successful payment, you’ll receive an email containing your flight itinerary. For a streamlined airport experience, take advantage of online check-in, available 30 hours to 1 hour before your flight departure.
Travel Tips for Flying with Jambojet
- Secure cheaper prices by booking your flight well in advance.
- Note that Jambojet provides flight itineraries and reference numbers instead of physical tickets.
- If you have connecting flights, remember to book each segment individually.
- Keep in mind that Jambojet charges an additional fee for checked-in luggage.
- Checking in your luggage online is more cost-effective compared to counter payments.
- Online check-in is accessible between 30 hours and 1 hour before departure.
- Random seat assignments are made, and a fee applies for selecting specific seats.
- Aim to arrive at the airport at least 40 minutes before departure, as the counter closes thereafter.
- Remember that Jambojet does not offer refunds for missed flights.
- Be prepared for the absence of in-flight entertainment; consider bringing a book for your journey.
- Although no meals are provided, snacks are available for purchase onboard.
Jambojet Contacts
Phone: 0711 024 501, 0711 024 545, 0730 804 545
How to Pay for Your Jambojet Ticket Using M-PESA
Jambojet presents a straightforward process for paying your ticket using M-PESA. Here’s a step-by-step guide:
1. Ensure You Have an Active M-PESA Account
Ensure that your M-PESA account is active and has sufficient funds.
2. Visit the Jambojet Website
Access the Jambojet website (https://www.jambojet.com/en-US) and search for your desired flight.
3. Enter Your Travel Details
Input your departure and arrival locations, travel dates, and passenger count.
4. Select Your Flight
Choose the flight that suits your plans and proceed with the booking.
5. Provide Passenger Details
Enter passenger information accurately, including names and contact details.
6. Add-On Services
If required, book additional services.
7. Choose M-PESA as Your Payment Method
Select M-PESA as your preferred payment method.
8. Confirm Payment via SMS
A prompt will be sent to your mobile phone via SMS, asking for payment confirmation. Ensure you complete the payment within one hour.
9. Initiate Payment from Your M-PESA Menu
Open your M-PESA menu and select “Lipa Na M-PESA,” followed by “Paybill.”
10. Input Payment Details
Enter Jambojet’s paybill number, 737700, as the Business Number. Use your booking reference as the account number.
11. Authorize the Payment
Enter your M-PESA PIN to authorize the payment. Review the details and press OK.
12. Confirm Successful Payment
Upon successful payment, you will receive confirmation messages from both M-PESA and Jambojet via email and SMS.
Jambojet M-PESA Paybill Number: 737700
Jambojet Contacts:
Phone: 0711 024 501, 0711 024 545, 0730 804 545